Job Responsibilities:

Ø  System Design and Administration: Design, implement, maintain, upgrade, and administer Windows environments (including Active Directory, Exchange Server, Microsoft SQL, and group policies), UNIX/Linux systems, WSUS, file/printer servers, backup servers, and virtual machines.

Ø  Virtualization Expertise: Proficient in VMware or Hyper-V technologies.

Ø    LAN/WAN Infrastructure: Design, implement, and manage LAN/WAN infrastructure, structured cabling, and establish VPN, VLAN, Intranet, VoIP, and SIP connections.

Ø  Network Hardware Management: Configure and maintain network hardware, including switches, routers, firewalls, and access points, and manage firewalls such as Check Point, CISCO, and Juniper.

Ø   CCTV/IP Camera Management: Configure, administer, and maintain CCTV/IP cameras.

Ø  Technical Support: Provide high-level support for users, troubleshooting and resolving hardware, software, and operating system issues, while maintaining up-to-date knowledge of technologies.

Ø    Network Security and Documentation: Secure the network through access controls and monitoring, maintaining thorough documentation and standard operating procedures.

Ø   Hardware and Software Installation: Install and manage hardware and software applications, coordinating with third parties as necessary.

Ø     Disaster Recovery and Backups: Oversee disaster recovery efforts, including daily monitoring of backups, and ensure efficient data organization and secure storage.

Ø   User Support and Resource Sharing: Assist users with technical issues, arrange resource sharing over LAN and VPN, and maintain multimedia and conferencing equipment.

Ø   Vendor Management: Review vendor contracts for IT purchases to meet user needs and ensure diligent performance of IT duties.

Ø    Confidentiality: Maintain confidentiality regarding all organizational matters and ensure no information or documents are leaked during or after employment.

       Ø   Additional Duties: Undertake other IT-related responsibilities assigned by senior management consistent with the role's nature.

Job Requirements:

Ø      Ø Education: At least a Bachelor's degree in Computer Science, Information Technology, or a related field.

Ø      Ø  Experience:

o   Minimum of 4-5 years of relevant work experience in an IT department or related area.

o   Hands-on experience in LAN/WAN installation, maintenance, and troubleshooting, including associated hardware and software.

o   Proven experience in managing CCTV security systems, both offline and online.

o   Expertise in handling local and LAN-based printing systems.

o   Experience with video conferencing tools and conducting online meetings using available platforms.

Ø       Ø  Technical Skills:

o   Strong knowledge of information systems, software, hardware, security systems, and backup solutions.

o   Familiarity with the latest IT trends, updates, and technological advancements.

o   Proficiency in diagnosing and resolving hardware and software faults in desktops, laptops, and phones.

o   Expertise in managing and troubleshooting operating systems, networks, and other technological systems.

o   Value-added knowledge such as on CCNA/CCNP and MCSA/MCSE are preferred.

Ø       Ø  Additional Skills:

o   Excellent organizational and time management abilities.

o   Strong written and verbal communication skills for effective collaboration and user support.

o   Keen observation and analytical skills to identify and solve technical problems efficiently.

o   Good mathematical and accounting skills for technical reporting and data analysis.

o   Proven ability to diagnose issues promptly and implement solutions to address technical problems in the field.

o   Highly self-motivated and directed.

o   Strong interpersonal skills and the ability to work in a team-oriented, collaborative environment.

         o  Ability to prioritize and execute tasks effectively in a high-pressure environment.